Below are common technical issues that arise when working in our online system.
If you cannot find the answer to your question here, please contact Kathy Morris at our office.
I cannot login to the system.
Try resetting your password with the link “Forgot Password?” under the sign-in box.
My email address is not recognized.
You have likely not set up an Account or the Account was set up under another email address. There should only be one person’s email address associated with your organization’s Account. First, please try and reset your password. If you need additional assistance, please call the Foundation office and we can help.
It will have been one year since my organization received funding, However our grant report is not due for another two months. Do I need to submit a grant report?
Yes. We allow grantees 13 months from award date to complete their final report. However, if you plan to submit a new application, you must submit either an interim or final report on your previously awarded grant. You may use the follow-up report assigned to your organization in our online system. Staff will contact you if additional information is needed.
A previous staff person set up the account. How can I gain access to my organization’s account?
Please call the Foundation office and we can transfer the account to a new email address.
Can I email or fax my proposal?
No. You must use our online application system.
Do I have to complete my application all at once?
No. At the bottom of the application is a “Save as Draft” button. We recommend you save your application often and before logging out. You can log in at a later time to continue working on your application. We recommend that you cut and paste your application answers after each question into a Word document to save as a backup.
Can we change or delete our application after we submit it?
Once you hit the submit button you cannot change or delete the application. You can, however, contact our office and we can roll your application back to the pending status so you can make your corrections. However, we cannot accept your application until it has been submitted again. If you would like to delete your application, please contact our office.
Is there a spell check feature?
No. We strongly suggest that you use Word to cut and paste.
How does the character limit feature work?
There are limits on the amount of text you can submit. You will see a character counter displayed below the entry field. This will actively tell you how many characters you have entered and will let you know when you are approaching the limit. You will not be able to save a draft of your application if you exceed the character limit. You are not required to reach the character limit!
What time must i submit my application?
All applications must be submitted by 11:59pm (EST) on the day of the deadline. You will not be able to submit your application after that time.
We have additional documents that we would like to send to you. how do we upload them?
We prefer to have only the documents that are required. However, if you have information that you feel is necessary for our staff, you can contact our office and we can assist you.
Our organization is working with a fiscal sponsor. How do we set up an account for our organization?
If you are working with a fiscal sponsor, we ask that you contact the Foundation office before proceeding.
What file formats will be accepted for attachments?
We prefer that you attach files in a PDF format (.pdf).