Below are common technical issues that arise when working in our online system.
If you cannot find the answer to your question here, please contact Katie Brennan at our office.
I cannot login to the system.
Try resetting your password with the link “Forgot Password?” under the sign-in box.
My email address is not recognized.
You are probably not set up as a contact for your organization. Contact kbrennan@fmscleveland.com to be added to your organization’s account.
It will have been one year since my organization received funding, However our grant report is not due for another two months. Do I need to submit a grant report?
Yes. We allow grantees approximately 13 months from the award date to complete the final report. However, if you plan to submit a new application, you must submit either an interim or final report on the previously awarded grant to be eligible to reapply. Reports will be assigned to the organization in our online system and are to be submitted in the online system. Staff will contact you if additional information is needed.
A previous staff person set up the account. How can I gain access to my organization’s account?
Please call the Foundation office and we can add you to the grants management system.
Can I email or fax my proposal?
No. You must use our online application system.
Do I have to complete my application all at once?
No. At the bottom of the application is a “Save as Draft” button. We recommend you save the application often and before logging out. You can log in at a later time to continue working on the application.
Can we change or delete our application after we submit it?
Once you hit the submit button you cannot change or delete the application. You can, however, contact our office and we can revert application to “draft” status so you can make your corrections and resubmit your application prior to the deadline.
Is there a spell check feature?
No. We strongly suggest that you use Word to create and spell check your document, then cut and paste into the online application.
How does the character limit feature work?
There are limits on the amount of text you can submit. You will see a character counter displayed below the entry field. This will actively tell you how many characters you have entered and will let you know when you are approaching the limit. You will not be able to save a draft of your application if you exceed the character limit.
Please be aware that the methodology used by Word to count characters does not exactly match the methodology used by the online grants management system, so occasionally you might find that editing is required to make the text fit within the character limits of the system.
You are not required to reach the character limit!
What time is the application deadline?
All applications must be submitted by 11:59pm (EST) on the day of the deadline, including weekends and holidays. You will not be able to submit your application after that time.
We have additional documents that we would like to send to you. how do we upload them?
We prefer to have only the documents that are required. However, if you have information that you feel is necessary for our staff, you can contact our office and we can assist you. During the application review process, FMS staff may contact you for additional information pertaining to your request.
Our organization is working with a fiscal sponsor. How do we set up an account for our organization?
If you are working with a fiscal sponsor, we ask that you contact the Foundation office before proceeding.
What file formats will be accepted for attachments?
Only PDF format (.pdf) documents will be accepted.
